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SHIPPED · ZAPIER

Events Playbook

Unified all event documentation into one playbook, replacing five scattered sources and cutting onboarding time for anyone learning eventing.

Timeline

  1. Phase 0
    Kickoff: event docs scattered across sources, poor feedback
  2. Phase 1
    Discovery: gathered and organized all docs by use case
  3. Phase 2
    Ship v1: playbook published, old docs deprecated and redirected
  4. Phase 2
    Feedback: some content still duplicated with other intranet pages
  5. Next
    New sections added as recurring Slack questions surface

From scattered docs to one playbook

  1. Docs scattered
    5+ sources
  2. Consolidated + validated
    with stakeholders
  3. Published
    old docs deprecated

The risk, and what happened

RiskHow it was handledResult
Usability. No unified source for how to create, modify, or deprecate an event. Continued time loss for every new person or team learning eventing from scratch.Chose to consolidate rather than patch each scattered source. Validated the structure with stakeholders before drafting.One source of truth for the full event lifecycle instead of five. Onboarding time to learn eventing dropped.

My role. Owned the consolidation, the stakeholder validation, and the intranet publishing and redirect. Partnered with teams across Slack to socialize the change and redirect ongoing questions.

What went wrong. Some content still ended up duplicated with other intranet sections at first. Fixed in a second pass that cleaned up the overlap.

Product leader with a data scientist past · Zapier, Clearbit, HubSpot

Product doc: ale-cabrera.com/portfolio/events-playbook